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Q: Why some channels don't work?
A:
1) Please sure you have connected to Internet, first.
2) If you have problems watching stations such as no video
and audio only or other problems, please be sure you have
installed the latest version of
Microsoft Media Player and
RealPlayer
3) Make sure your version of the OnlineLive TV Player is the
newest.
4) Live television depend on the origin and not of the
program that show them, some stations can be off line
temporarily or with too many connections, if you are receiving
error messages on certain station try again after some minutes
or select other station .
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Q: Why some channel's image quality is poor
and not continuity ?
A: The image quality and continuity depend of where the
signal is produced, in fact, there are many reasons to obtain
poor signal quality or not signal at all: high traffic, low
resolution streams, even your internet connection, Our advise:
If you have problems tuning a TV Channel or radio station, try
again after some minutes or select other station
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Q: How to exit Full Screen mode?
A: To exit Full Screen mode, use the [ESC] ("escape") key
on your keyboard or double click mouse right button.
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Q: Software requirements.
A: There are two programs that you must have to use
OnlineLive TV Player:
Microsoft Media Player 7 or higher
RealPlayer
6 or higher
If your computer doesn't have one or more of them you may have
problems to watch or listening the streams appropriately.
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Q: What credit cards do you accept?
A: We currently accept Visa, MasterCard/EuroCard,
American Express and Diner's Club.
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Q: What payment options I
can choose?
A: You can choose to pay through these options: Credit
Card, Bank/Wire Transfer, Check, Cash
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Q: What happens after I send in the
order?
A: You will receive an email confirming your order
shortly after sending the online order form.
Then, within 48 hours, you will receive an email with your full
onlinelive copy!
If you do not get your registration key please email us at
sales@jlgsolera.com.
Please include your name, address and email address. We will be
happy to help you.
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Q: How to contact ShareIt! Inc. for purchase related questions?
A:
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US office
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European office
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ShareIt! Inc.
a service of digital river
9625 West 76th Street, Suite 150
Eden Prairie, MN 55344, USA
Phone: +1 (952) 646 5747
Fax: +1 (952) 646 4552 |
share-it!
a service of digital river
Vogelsanger Strasse 78
50823 Cologne, Germany
Phone: +49-(0)221-3 10 88 20
Fax: +49-(0)221-3 10 88 29 |
You can also contact
sales@shareit.com to
reach ShareIt's sales staff.
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Q: About the registration fee?
A: The fee is for
the OnlineLive TV Player software and the services to TV list
collection, not for the channels. All TV stream contents
are the property and copyright of their owners.
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Q: Any Questions?
A: If you would like more information
about the order process, please
contact us at any time.
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Products
